IT Service Desk Tier I Analyst job vacancy in Alphanumeric Systems Inc – Jobs in Virginia

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We got a new job details in Alphanumeric Systems Inc & they are Hiring Candidates for IT Service Desk Tier I Analyst

Job Details
Company Name :
Alphanumeric Systems Inc
Company Location :
Mount Jackson, VA
Job Position :
IT Service Desk Tier I Analyst
Job Category :
Jobs in Virginia

Job Description :
Our customer in Mt Jackson, VA is seeking a PT candidate to work on-site for 2-3 days a week for 3-4 hours for 3 months – Apply today.

The primary responsibilities will be as an IT Service Desk Analyst to provide polite and professional support to external customers and clients.
You will receive, document, and track all incoming customer/user calls for immediate remedy and closure.
You will be accountable for your performance regarding metrics and serve as the single point of contact (SPOC) for incidents, including owning the call through closure.
Paid training is provided.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Report directly to the Team Lead/Manager,
Provide timely IT service desk support to contracted clients
Use defined procedures for responding to customer calls
Collect information from the caller and document data elements in the designated tool
Maintain records of all calls from customers using the designated Service Management tool
Provide detailed documentation of all steps involved in resolving customer issues
Escalate issues to the appropriate department and personnel
Investigate, examine, troubleshoot, and solve hardware and software issues quickly
Provide support and instruction for client products
Perform all procedures based on Standard Operating Procedures (SOPS) with associated testing
Unlock and reset passwords for user accounts
Resolve issues for clients using designated remote access tool
Maintain clear and concise communication with both the client and supervisor

QUALIFICATIONS

EDUCATION AND/OR EXPERIENCE

Computer Science or related degree
A minimum of 1 year of previous IT support experience preferably in a call center environment and/or any equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

A+ certification or equivalent experience with a Geek Squad or European Equivalent

COMPUTER SKILLS

Proficiency in Windows and MS Office Suite applications
Solid computer keyboarding, multiple monitors, and touchpad skills
General understanding of various software and hardware

COMMUNICATION SKILLS, REASONING ABILITY, AND/OR MATHEMATICAL SKILLS

Excellent written and oral English communication skills
Strong problem-solving and organizational skills
Strong analytical and problem-solving skills
Ability to provide excellent customer service
Ability to adjust and adapt to situations promptly
Motivated self-starter, proactive with an initiative to work and learn

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