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We got a new job details in Focal Systems & they are Hiring Candidates for Customer Success Manager – Seattle
Company Name : Focal Systems
Company Location : Seattle, WA
Job Position : Customer Success Manager – Seattle
Job Category : Jobs in Washington
Job Description :
Fully remote with regional travel in Seattle Area.Local candidates only
Who We AreFocal Systems is the industry leader in retail AI solutions. We are a Silicon Valley based start-up that has more than doubled in size every year since our founding (including over 400% growth in 2021)! Our mission is to automate and optimize brick and mortar retail using deep learning computer vision. We recently closed our $25.8M Series B funding and we want you to be part of our growing team!
What Are We Looking ForWe are looking for a results-driven Customer Success Manager to ensure our retail partners achieve a meaningful ROI through the use of our solutions. You will work with a division or region of stores within one of our enterprise customers and be responsible for the onboarding and ongoing engagement with those stores while representing their voice to our engineering/product team.
What You Will Be DoingKey results to deliver:1) Maximize Customer Utilization:
Drive adoption by providing top-notch onboarding experience to ensure store success
2)Increase Customer Satisfaction:
Be the voice/champion of the customer by proactively addressing barriers and prioritizing enhancement requests to shape Focal product roadmap
Strengthen customer engagement and adoption by traveling to Focal stores within territory
Increase advocacy by maximizing Net Promoter Score amongst your stores
Facilitate internal collaboration across Focal sub-orgs that will enhance customer outcomes
3) Demonstrate measurable ROI to the customer
Act as customer’s strategic advisor to help define, implement, and adopt best practices
Quantify improvements to current store operations enabled by Focal automation solutions
Help customers attain their desired outcomes by monitoring and analyzing store performance to make proactive recommendations that drive results
What You Will Need to Be Successful
Bachelor’s degree or equivalent
3+ years professional experience in a client-facing role, including customer success, account management, consulting, project management, change management or onboarding/training. Retail experience is a plus
Excellent communication, interpersonal and listening skills to connect with all stakeholders to build trusting relationships
Strategic/big-picture thinking skills with high intellectual curiosity to dig deep into customer problems to align value back to their business objectives
Start-up mindset and work ethic that embodies company core values with ability, motivation, and energy to manage multiple priorities in a fast-paced, unstructured environment independently and as a team.
Must Have: Reliable vehicle and ability to commute to regional stores
Why You Should Join Focal Systems
Be one of the first Customer Success Managers in Canada to help define the CS program and processes at Focal Systems and help make Focal history together!
Accelerate your career growth by joining our fast-paced start-up where advancement opportunities are plentiful.
You will be presented with attractive equity that is increasing in value every year in addition to competitive salary.
Work with our exceptional team of A-players that are hard-working, fun-loving professionals from some of the most eminent universities, research labs, and tech companies of our time.
Join an organization with strong values and mission, which define our approach to business and have successfully guided us since inception.
Be surrounded by outstanding partners. We work with 10+ of the largest retailers in the world and have a world-class roster of investors, advisors, and partners to support & advise us in our endeavors.
What we offerWe care deeply about the health, happiness, and wellbeing of all our employees. We offer:
Competitive Salary & Attractive Stock
Paid Time Off
Quarterly Team Retreats
Job Type: Full-time
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