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We got a new job details in Flagship Credit Acceptance & they are Hiring Candidates for Collections Supervisor
Company Name : Flagship Credit Acceptance
Company Location : Tempe, AZ 85282
Job Position : Collections Supervisor
Job Category : Jobs in Arizona
Job Description :
This Collections Supervisor position will be primarily responsible for assisting the Loan Servicing Manager with back-end collections; overseeing the workflow in their respective areas to manage inbound call servicing, outbound call production, promise conversions, delinquency, and roll rates; managing outbound call efforts through preview and predictive dialers and manual dialing attempts; provide process-specific feedback and coaching to each of his/her associates to improve the performance of the team.
What is a day in the life at Flagship as a Collections Supervisor?
Lead a group of 10-15 Collection Specialists who will communicate with customers by telephone and written communication to collect on 1 to 120 days past due accounts.
Review team activity, identify trends, and assess team effectiveness in order to achieve departmental goals
Lead by example to improve performance and behaviors of the team
Coach and counsel staff for peak performance. Address and resolve issues of poor performance or unacceptable behavior. Work to determine the best approach to resolve an employee problem
Work to determine the best approach to resolve an internal or external problem
Assist team members with escalated calls and daily operational duties
Monitor calls and review account activity with team members
Ensure internal policies and procedures and all governmental regulations are consistently applied and adhered to by team members
Assist management with employee development including training and mentoring, writing performance reviews, counseling, and participating in corrective action meetings
Analyze, suggest, develop and implement procedural changes to improve efficiency and productivity
Document and resolve customer complaints
Manage team attendance and scheduled absences to ensure proper staffing levels are met
Manage timecards in accordance with Company guidelines
Recommend and assist in the implementation of procedural changes to improve production and efficiency of operations
Perform various additional tasks as assigned
Must be able to work a flexible schedule
Required: High School Diploma or equivalent
Preferred: College Degree
Required: Minimum of one year of experience in a supervisory/management position
Preferred: One or more years of experience in a call center supervisory/management position
Demonstrated ability to effectively negotiate and manage through conflict
Comprehensive knowledge of collection and repossession laws on the federal, state, and local level
Show a high level of personal accountability and ownership for work performed
Excellent verbal and written communication skills, along with active listening skills to achieve goals
Outstanding interpersonal skills
Strong analytical, organizational, and time management skills
Driven and motivated by a fast-paced environment and have a willingness to learn and be challenged by continual professional development
Must be able to manage constructive criticism in a positive manner
Ability to work in a fast-paced environment and help to lead change through the organization
Strong PC skills, specifically Microsoft Office – strong
If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best #FlagshipCareers, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.
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